Last Updated: 01/02/2025

Welcome to ozappliancerepairs.com.au. By using our services, you agree to the following Terms and Conditions. Please read these terms carefully.

1. Definitions

• “We,” “Our,” or “Us” refers to Oz Appliance Repairs.
• “You” or “Your” refers to the customer or client engaging with our services.
• “Services” refers to any appliance repair or related services provided by us.

2. General

By using our website and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy.

These Terms apply to any repairs, maintenance, or related services offered by Oz Appliance Repairs, including any agreements entered into via the website or by phone.

3. Services Provided

• We offer appliance repair and maintenance services for various types of household appliances.
• All services are subject to availability, and we reserve the right to modify or discontinue services at any time.
• Our technicians are fully qualified and trained to perform repairs and servicing in accordance with Australian standards.

4. Appointments and Cancellations

• Scheduling: Once a service request is made, we will schedule an appointment based on availability.
• Cancellations: You may cancel or reschedule an appointment up to 24 hours before the scheduled service without penalty. If you cancel within 24 hours of the scheduled appointment, a cancellation fee may apply.
• No Show: If you are not available at the scheduled time, or if access to the appliance is not granted, we may charge a fee for the missed appointment.

5. Pricing and Payment

• Pricing: Our prices are based on the type of service, time required, and any parts needed. An estimate will be provided before the work begins.
• Invoicing: You will receive an invoice for services rendered. Payment terms are generally 7 days from the invoice date unless otherwise agreed upon.
• Late Payment: Payments not received within the agreed time frame may incur a late fee.

6. Warranties

• Parts Warranty: All new parts used in repairs are covered by a manufacturer’s warranty (where applicable).
• Labor Warranty: We offer a 7 days labor warranty for repairs. If the repair fails within this period due to workmanship, we will rectify the issue at no extra cost.

7. Liability

• We are not responsible for any damage to property during the repair process unless caused by negligence or improper handling.
• We are not liable for any damages arising from appliance malfunctions due to factors outside our control, such as misuse, lack of maintenance, or power surges.

8. Confidentiality

We value your privacy. Any personal information you provide will be kept confidential and used solely to fulfill service requests, communicate with you regarding your service, and, with your consent, for marketing purposes. We will not share your information with third parties, except as required by law.

9. Force Majeure

We will not be liable for any failure to perform our obligations if such failure is caused by events beyond our reasonable control, including natural disasters, strikes, or other unforeseen events.

10. Amendments

We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting to the website. We recommend reviewing this page periodically to stay informed about any updates.

11. Dispute Resolution

If any dispute arises between us, we agree to first try and resolve the issue amicably. If this is not possible, the matter will be resolved by mediation or arbitration in accordance with the laws of Australia.

12. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in New South Wales.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

• Email: info@ozappliancerepairs.com.au
• Phone: 0423 511 932
• Address: 1-3 Janefield Drive Bundoora VIC 3083

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